FAQ's
Here’s some helpful information about Frequently Asked Questions.
If your query is not addressed here, please contact us at anytime.
We offer a variety of ways to pay your bill:
Direct debit
Simply call 1300 692 789, to setup an automatic debit from either a bank account or credit card.
Credit or debit card online payments
Pay by credit or debit card online, 24/7. Just click on ‘Pay My Bill’. Enter your email address and a receipt will be sent for your records, or
Phone
Simply call 1300 692 789, you can pay your phone bill 24 hours a day using the automated credit card system. A receipt number will be provided for your records
Direct deposit
Westpac Banking Corporation BSB : 032 002 Account No: 483217
Please ensure you use your account number as the reference number so we can track your payment.
Paying in person
Please present your payment slip at any Post Office where cash, cheque or credit card will be accepted using the POST billpay bar code.
Detach the payment slip from the bottom of the bill and return it together with your cheque made out to “Telecommunications Payment Services” (our payment processing service) to Telecommunications Payment Services PO Box R1768, Royal Exchange, NSW 1225
We offer a limited warranty on some kinds of hardware that you purchase from us. To claim under the warranty, please contact us on 1300 692 789 (Option 3 -Customer Service)
For more information and to view our Hardware Warranty Information, please view document provided on the “Hardware Warranty” page of this website.
If you want to obtain records of your previous bills from us, or view your current spend to verify that charges to be billed to you are correct, you can access our customer portal at: MyAccount.
If you want to access bills which are more than 24 months old, there may be an additional charge.
To help you estimate the usage you will need in a phone or data plan, here is a guide to the amount of data that common tasks may incur.
In the example below, if you send/receive about 15 emails, visit 33 web pages, upload 3 posts (with photo) in Facebook, watch 1 hour of standard streaming video and download 3 songs every day, you would use approximately 5GB of data per month.
| TYPE OF SERVICE | EXAMPLE DAILY USAGE | Every month you would consume | |||
|---|---|---|---|---|---|
| EMAILS SENT / RECEIVE with ATTACHMENTS | 15 | Emails | 131.84 | MB | |
| WEB PAGES VISITED | 33 | Pages | 990 | MB | |
| SOCIAL MEDIA POSTS WITH PHOTOS | 3 | Posts | 43.945 | MB | |
| HOURS OF STANDARD STREAMING VIDEO | 1 | Hours | 3600 | MB | |
| SONGS DOWNLOADED | 3 | Songs | 360 | MB | |
| YOUR ESTIMATED MONTHLY USAGE WOULD BE: | 5.0 | GB | |||
| Below are general guidelines for the amount of data used per service, to help you estimate your usage: | |||||
| 1 email (no attachment) | 35 | KB | 1 min. of streaming video (standard) | 2 | MB |
| 1 email (with standard attachment) | 300 | KB | 1 min. of streaming video (HD) | 5.1 | MB |
| 1 web page | 1 | MB | 1 song downloaded | 4 | MB |
| 1 social media post with photo | 510 | KB | |||
Note: Data usage varies by device. The above examples are based on averages and are estimates only. The actual amount of data used for the described activity can vary.
We bill monthly, and always provide the option to pay us by direct debit without an additional payment fee.
Our bills have a standard format. View our Example Bill.
If you have any questions about billing, please contact us on 1300 692 789 (Option 3 -Customer Service)
To setup an automatic debit from either a bank account or credit card, please contact us for a Direct Debit application form or go to the support page of this website and download the application form. Fill in the details, sign and return via email as a scanned document to enquiries@espressonet.com.au
Your assigned business account manager will then confirm that the direct debit has been setup on your account.
Automatic direct debit transactions occur on the 15th day of each calendar month.